The customer service team at Lyft works to serve the needs of its customers by providing information and support. The Customer Service Team will assist with any questions you may have about your account or ride sharing experience, including….
Any billing questions regarding Lyft or your credit card, as well as any other payment queries. If you have a question about an issue with the vehicle (e.g., mechanical issues) please contact us at [email protected] and include detailed information to help resolve the problem quickly for everyone’s benefit.
Your Account information, including your username and password to access the Lyft app or website as well as any payment issues regarding credit cards, etc.. To resolve these problems please contact us at [email protected] with full details of what happened (date/time), how you were affected by it and the steps you took to resolve the issue.
Lyft offers promotional codes to customers on a regular basis. To find the latest Lyft promotions, visit our Promotions page and select ‚ÄúPromo Codes'' from the top menu bar of your browser. You can also sign up for email alerts upon an upcoming promotion in order to learn about a new promotion in advance.
The Lyft app can be downloaded onto your device and is available for Apple iOS or Android devices. If you are unable to find the application on your phone, please contact us at [email protected] so we may investigate further troubleshooting options that might help with this issue (e.g., reports on device availability, etc.).
You can request support from our team by means of live chat on the Lyft website or app. You will be asked to provide a few details about your question, but we would rather get it right than compress an incorrect answer into too little space! Please note that this is not for general questions as these are typically handled in the FAQ section of our website.
Please note that Lyft does not store any personal information about you, including email addresses. That is why we urge our users to use a unique password on each of their devices and accounts at all times in order to protect themselves from data breaches or loss by theft. The only information the company stores are your credit card number and phone number. When updating your account information, you may be asked to provide a unique password for the purposes of verifying customer identity against credit card numbers on file with our system.